Privacy Policy
Last Updated: 18th July 2025
Welcome to thankyü – your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, including our app, website, and services like tips, donations, rewards, and feedback.
By using thankyü, you agree to the terms set out below
1. Who We Are
thankyü Ltd (“we”, “us”, “our”) is the operator of the thankyü platform. We are committed to handling your personal data lawfully, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and relevant laws.
If you have any questions, please contact:
Email: help@thankyu.com
Address: Lost Souls Forever Limited (T/A thankyü), Rosemount, Jenny Brough Lane, Hessle, HU13 0JX
2. What Data We Collect
We collect the following types of data:
Information you provide:
Name, email, phone number, profile photo
Payment method and payout preferences
Support queries or communication history
Activity & usage data:
Tips and donations received or sent
Feedback submitted or received (e.g. via thankyü Pulse)
Engagement with Club offers or content
Analytics from app or web interactions (e.g. clicks, navigation)
We do not collect unnecessary data or access your device content without permission.
3. How We Use Your Data
We use your personal data to:
Set up and manage your thankyü account
Process tips, donations, and payouts
Deliver personalised offers and Club benefits
Enable feedback (e.g. Pulse) and AI-driven insights
Communicate essential updates
Ensure security, fraud protection, and compliance
We may also use anonymous, aggregated data to:
Identify trends and improve the platform
Generate industry insights (never with personal identifiers)
We never sell your data or share it for advertising.
4. Marketing & Communication Preferences
We may contact you for:
Service communications (e.g. receipts, payout alerts)
Perks and offers via thankyü Club or partners
You can manage your preferences or opt out anytime via:
Account Settings in the app
“Unsubscribe” links in emails
5. When We Share Your Data
We only share data when necessary to deliver services, such as:
Payment providers (e.g. Viva, Mastercard) to process transactions
Technology partners who help operate or secure our platform
Legal authorities, if required for compliance or fraud prevention
All partners follow strict data protection requirements.
6. Data Storage & Security
Your data is stored securely using encryption, firewalls, and access controls. We store data in the UK or EU, and apply appropriate safeguards if any transfer occurs outside these regions.
We retain your data only as long as needed to:
Provide your thankyü services
Meet legal, accounting, or regulatory requirements
7. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion, where applicable
Withdraw consent for non-essential uses
Request portability of your data to another provider
To exercise any of these rights, email help@thankyu.com.
8. Cookies & Analytics
We use cookies and similar technologies to:
Understand app and web usage
Improve navigation and design
Deliver personalised content
You can manage cookie settings through your browser or device.
9. Use of Data for Insights & Feedback (Pulse)
Where you use feedback tools (e.g. thankyü Pulse):
Feedback data belongs to the organisation collecting it
We may use anonymous feedback (with no names or identifiers) to improve platform performance and generate industry-wide insights
Feedback is never used to publicly name customers or individuals
10. Changes to This Policy
We may update this Privacy Policy from time to time.
If major changes occur, we’ll let you know via email or in the app.
By continuing to use thankyü, you accept the updated policy.
11. Contact Us
If you have questions, feedback, or data requests:
Email: help@thankyu.com
Address: Lost Souls Forever Limited (T/A thankyü)
Rosemount, Jenny Brough Lane, Hessle, HU13 0JX