Terms of Use

Last Updated: 18th July 2025

Welcome to thankyü. We provide a digital tipping, feedback, and rewards platform that allows individuals and organisations to receive, manage, and distribute tips, donations, and feedback, fairly, securely, and transparently.

By using thankyü, you agree to these Terms of Use, along with any additional service-specific terms that apply to:

If you do not agree, you must not use the platform.

1. Who Can Use thankyü?

To use thankyü, you must:

  • Be at least 16 years old or have parent/guardian consent

  • Use the platform in a lawful and ethical manner

  • Provide accurate, up-to-date account information

  • Understand thankyü is a third-party tipping and feedback platform, not a payroll provider

User Types:

  • Individual Users: Those receiving tips or benefits through Now, Freedom, or Boost

  • Team Accounts: Employers using Connect for team-based tipping

  • Organisations and Causes: Groups using Thrive to collect donations and support

  • Pulse Users: Staff whose performance is recognised via feedback

  • Club Members: Users accessing discounts and benefits via thankyü Club

2. Payments, Fees & Payouts

2.1 Transaction Fees
Third-party providers may apply processing fees to each transaction. These may be covered by the tipper or deducted from the amount received.

2.2 Platform Charges
For tips, thankyü applies a platform fee per transaction, or users may opt into thankyü Boost for unlimited usage via flat-rate subscription.

2.3 Payouts

  • Individual users are paid directly to their linked payment card

  • Organisations (Thrive) receive payouts to their business account

  • All users must complete KYC/KYB verification before receiving funds

3. Responsible Use

You agree not to:

  • Use thankyü for illegal or fraudulent purposes

  • Share or misuse other users’ data or accounts

  • Manipulate tips, feedback, or payouts

  • Use feedback (e.g. Pulse) in a discriminatory or punitive way

thankyü may suspend or terminate accounts for violations.

4. Data Privacy

Your data is protected and processed in line with UK GDPR.
You can view full details in our Privacy Policy and Terms & Conditions.
By using thankyü, you allow us to analyse anonymised platform data to improve services and generate industry insights — never revealing customer identities.

5. Account Suspension or Closure

We may suspend or close accounts if:

  • Terms are breached

  • Activity appears fraudulent

  • KYC/KYB checks are failed or not completed

You may close your account at any time via the app or by contacting support.

6. Limitation of Liability

  • thankyü does not guarantee tip or donation amounts

  • We are not liable for third-party issues (e.g. delays, card errors)

  • You are responsible for declaring your income to HMRC or other authorities

  • thankyü is not a payroll service

7. Changes to These Terms

We may update these Terms occasionally.
If changes are significant, we will notify you via the app or by email.
Continued use of thankyü confirms acceptance of updated terms.

8. Contact

For support or questions:
Email: help@thankyu.com
In-app help centre: Available in the thankyü app or portal