Retail is human, let’s recognise it.
Behind every smile at checkout is a person making your experience better.
With thankyü Pulse, customers can instantly recognise brilliant service. Our real-time feedback, backed by smart insights, helps you boost team morale, retain great people, and turn recognition into a retail advantage.
Most traditional feedback tools are built for the brand and not for staff.
Brand-focused
Feedback has often been about the company, not the individual staff who make the difference.
Negatively biased
Customers usually only speak up when something goes wrong, not when service is great.
Low engagement
Long forms and clunky surveys mean most people don’t bother, unless they’re complaining.
That’s why we built thankyü Pulse. To flip the model, spotlight the good, and give real-time recognition where it’s truly earned
Let’s talk about the numbers that matter.
Nearly 3 million people work in retail in the UK. That’s almost 1 in 10 workers who are the backbone of our high streets, shops, and customer experiences. Staff turnover is sky-high. The average retail turnover rate is over 50%, with some studies showing figures closer to 57.3%. That means most frontline staff leave within a year. It’s not just financial, it’s personal. Constant churn impacts mental health, morale, and team performance. Losing great people means losing knowledge, culture, and customer trust.
If you retain just one more person per year you’ll gain:
Reduced recruitment costs
Retained knowledge and relationships
Improved continuity and performance
Stronger team culture
thankyü is a profit engine - whether you're a national chain saving millions or a local shop saving thousands,
thankyü Pulse helps you build happier teams, and a healthier bottom line.